Politique de remboursement
Return & Refund Policy – Casandra – The Garden Palette
Made-to-Order Products
All our products are made to order specifically for you. Because of this, we do not accept returns or exchanges for change of mind. Please choose your items carefully before purchasing.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us via the store contact form within 30 days of receiving your order. Include:
- Order number
- Photos of the item and packaging
- Description of the issue
We will review your request and, if valid, arrange a replacement or refund at no additional cost.
Lost or Missing Orders
If your order is lost in transit, please contact us via the store contact form. We will work with the shipping carrier to resolve the issue and, if necessary, reship the item.
Processing Refunds
Approved refunds will be processed back to the original payment method used during checkout. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Questions or Concerns
If you have any questions regarding returns, replacements, or refunds, please use the contact form on our website. We are happy to help!
Your Statutory Rights
Nothing in this policy affects your statutory rights under applicable law. If you are based in the United Kingdom, your rights are protected under the Consumer Rights Act 2015. If you are based in the European Union, your rights are protected under applicable EU consumer protection legislation. These rights cannot be limited or excluded by this policy.