AGB

Terms of Service – Casandra – The Garden Palette

Last updated: March 2026

Overview
This website is operated by Casandra – The Garden Palette. Throughout the site, the terms “we”, “us” and “our” refer to Casandra – The Garden Palette. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service.

Online Store Terms
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country or region of residence, or that you have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you violate any laws in your jurisdiction when using the service.

Products and Services
Our products are made to order. We reserve the right to modify or discontinue products without notice at any time. We make every effort to display product colours and images as accurately as possible, but we cannot guarantee that your device’s display will be completely accurate.

Orders and Billing Information
We reserve the right to refuse or cancel any order at our discretion. In the event that we make a change to or cancel an order, we may attempt to notify you via the contact method provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

Shipping and Delivery
All items are produced on demand. Production typically takes 2–7 business days before shipping. Delivery times may vary depending on the destination and courier services.

We are not responsible for delays caused by customs, shipping carriers, or circumstances outside our control.

Returns and Exchanges
Because our items are made to order, we do not accept returns or exchanges for change of mind.

If your item arrives damaged, defective, or incorrect, please contact us via our store contact form within 30 days of receiving the product with photos of the issue so we can arrange a replacement or refund.

Intellectual Property
All designs, images, branding, and content on this website are the property of Casandra – The Garden Palette and may not be used, copied, or reproduced without written permission.

Limitation of Liability
Casandra – The Garden Palette shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Changes to Terms of Service
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting on this page.

Contact Information
If you have questions about these Terms of Service, please use the contact form on our website to get in touch.